COUNTRY CLUB FREQUENTLY ASKED QUESTIONS
Q. WHAT ARE OUR TERMS AND CONDITIONS?
Click here to view our Terms and Conditions.
Q. DO I NEED TO USE OVERSNOW TRANSPORT?
No. As you arrive in Falls Creek we are the 6 story building on the right hand side. The Country Club has driveway access from the main road so you can drive to the front door. Our driveway is a 15 minute loading zone.
Q. DOES THE COUNTRY CLUB HAVE ON-SITE PARKING?
No. All guests staying anywhere in Falls Creek need to park in “designated overnight” parking areas which is covered by the cost of your National Park entry. At the bottom of our driveway there are “day car parking” spots and we recommend they be used prior to your arrival or on the day of your departure.
Please Note: If you leave your car in any of the day car parking areas “overnight”, infringements may be given by Resort Management.
Q. WHAT TIME CAN I CHECK-IN TO MY APARTMENT?
Standard check-in time is 4pm. If you arrive prior to 4pm please call advising us you are in Falls Creek. If your apartment has been serviced and is available prior to standard check-in time we will notify you by SMS.
Q. WHAT IF I AM ARRIVING LATE?
Our reception closes at 6pm. If you will be arriving after this time, please call us advising of your approximate time of arrival. We will then run through our “late check-in” procedure.
Q. CAN I REQUEST A LATE CHECK-OUT?
Late check-outs can be requested the night before departure and are subject to availability. A charge of $50 per hour will be confirmed by management if a late check-out is approved.
Q. WHAT DOES MY APARTMENT INCLUDE?
Every apartment at the Country Club has a full kitchen – i.e. cook top, oven and microwave, cookware, cooking utensils, kettle, toaster, crockery and cutlery. All linen is provided including pool towels and each apartment also has a TV, DVD (except standard studios) and hair dryer. Complimentary tea, coffee, sugar, shampoo, conditioner soap and body wash is provided on arrival. These complimentary items are not replenished during your stay.
Q. DOES MY APARTMENT HAVE LAUNDRY FACILITIES?
No, although we have a guest laundry located within the building and we have laundry powder available during reception hours.
Q. IS THERE INTERNET AT THE COUNTRY CLUB?
Yes, there is wireless internet throughout our building. You will receive a complimentary voucher with a username and password that is given to you upon check-in. Additional usage can be purchased from reception during reception hours (9am – 5pm). You will need your own portable device (we do not have computers for you to use) with only 1 device using the username and password at any one time, although multiple usernames can be purchased.
Q. DOES THE COUNTRY CLUB HAVE AN IN HOUSE SKI HIRE?
No. However discounted equipment hire for guests staying with us is available.
