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Terms and Conditions

Terms and Conditions

Terms and Conditions - Falls Creek Country Club (FCCC).

Payment Options

  1. Direct Deposit
  2. MasterCard or Visa Card

Cancellations

  • If notice of cancellation is received in writing more than 60 days prior to arrival date, your deposit will be refunded less a cancellation fee of 15% of the total cost.
  • If notice of cancellation is received in writing between 30 & 60 days prior to arrival date, your deposit will be refunded less a cancellation fee of 50% of the total cost.
  • For those bookings cancelled less than 30 days prior to the arrival date, a cancellation fee of 100% of the Total Cost will be incurred (that is, there will be no refund).

Insurance

We strongly recommend you purchase travel insurance to cover the loss of monies paid in the event of having to cancel your reservation.

Security Bond

Reservations require a Security Bond, on arrival, of a credit card imprint OR $500 cash.

Person(s) booking accommodation are responsible for any loss or damage to it. The bond is additional to the cost of the reservation and is fully refundable after departure providing the property is left in a clean, tidy and undamaged condition.

Keycards will not be issued until the Security Bond is processed.

FCCC is a non-smoking property. Smoking is not permitted at any time within the apartment, hallways, restaurant or conference area. Smoking is only permitted on balconies, or outside the property. Failure to comply will result in additional cleaning costs of $250.

FCCC Noise Policy: to respect other guests, we ask that you keep noise to a minimum between the hours of 10pm and 7am. Excessive noise after hours will not be tolerated; FCCC reserves the right to terminate the reservation immediately, without refund.

The number of guests staying in the apartment shall not exceed the number of guests booked and declared on the Guest Registration Card. Should at any time the number of guest in the apartment exceed the number of guests declared, FCCC reserves the right to terminate the reservation immediately, without refund.

CHECK IN: 4:00pm

Please Note: Every effort is made to make rooms available as soon as possible; however we cannot guarantee room availability before 4:00pm. Change facilities and luggage storage is available.

CHECK OUT: 10:00am

Check out time is strictly 10am. Late checkouts may be available, subject to Management approval. Keycards to the apartments are to be returned to reception upon departure. A replacement fee of $5.00 shall be charged to the guest account should they not be returned.

Snow Guarantee

The Snow Guarantee ensures that, if 48 hours prior to your scheduled arrival there is insufficient snow to enable snow-sports on at least 3 designated downhill runs at Falls Creek, all payments received (less booking fee) will be refunded. All snow guarantee cancellations must be received 48 hours prior to scheduled arrival. This guarantee does not apply if snow-sport runs at the Resort cannot be accessed should ski lifts be unable to operate due to other conditions. This guarantee is applicable during FCCC Peak/High Season only.

Rates & Services

All rates and services are subject to change, without notice, at the operator’s discretion. All prices are in Australian Dollars and are inclusive of GST.

A surcharge applies to all single night reservations.

All Customer details are kept private and confidential.

Contact Details

P.O. Box 252,
Falls Creek, VIC, 3699

Phone: 03 5758 3391
Email: enquiries@fallscreekcountryclub.com.au

Need Assistance?

Call Reservations on 03 5758 3391

Special Offers

This place is a nice cosy place to be after skiing the mountains all day, the beds are really comfy and the location is great, walking distance to everything and right next to the gully lift, we really liked the pool, spa and sauna to relax and the rooms were quite clean.

Nick from Perth, Australia

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