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Frequently Asked Questions

Frequently Asked Questions

Country Club FAQ's

Q. What are our Terms and Conditions?

Click here to view our Terms and Conditions.

Q. Do I need to use oversnow transport?

No. As you arrive in Falls Creek we are the 6 story building on the right hand side. The Country Club has driveway access from the main road so you can drive to the front door. Our driveway is a 15 minute loading zone.

Q. Does the Country Club have on-site parking?

No. All guests staying anywhere in Falls Creek need to park in “designated overnight” parking areas which is covered by the cost of your National Park entry. At the bottom of our driveway there are “day car parking” spots and we recommend they be used prior to your arrival or on the day of your departure.

Please Note: If you leave your car in any of the day car parking areas “overnight”, infringements may be given by Resort Management.

Q. What time can I check-in to my apartment?

Standard check-in time is 4pm. If you arrive prior to 4pm please call advising us you are in Falls Creek. If your apartment has been serviced and is available prior to standard check-in time we will notify you by SMS.

Q. What if I am arriving late?

Our reception closes at 6pm. If you will be arriving after this time, please call us advising of your approximate time of arrival. We will then run through our “late check-in” procedure.

Q. Can I request a late check-out?

Late check-outs can be requested the night before departure and are subject to availability. A charge of $50 per hour will be confirmed by management if a late check-out is approved.

Q. Does the restaurant provide room service?

No, although you can organise a takeaway order if you don’t feel like dining in our restaurant.

Q. What does my apartment include?

Every apartment at the Country Club has a full kitchen – i.e. cook top, oven and microwave, cookware, cooking utensils, kettle, toaster, crockery and cutlery. All linen is provided including pool towels and each apartment also has a TV, DVD (except standard studios) and hair dryer. Complimentary tea, coffee, sugar, shampoo, conditioner soap and body wash is provided on arrival. These complimentary items are not replenished during your stay.

Q. Does my apartment have laundry facilities?

No, although we have a guest laundry located within the building and we have laundry powder available during reception hours.

Q. Is there Internet at the Country Club?

Yes, there is wireless internet throughout our building. You will receive a complimentary voucher with a username and password that is given to you upon check-in. Additional usage can be purchased from reception during reception hours (9am - 5pm). You will need your own portable device (we do not have computers for you to use) with only 1 device using the username and password at any one time, although multiple usernames can be purchased.

Q. Does the Country Club have an in house ski hire?

No. However discounted equipment hire for guests staying with us is available.

Q. Is there secure ski storage at the Country Club?

Yes, we have 2 ski rooms, both with 24 hour CCTV footage.

Q. Is there a kid’s playroom or games room?

No, although we do have a small supply of board games for guests.

Q. Is the swimming pool heated?

Yes, it is an indoor heated pool and is open between 11am and 8pm.

Q. Do the apartments have coffee machines?

No.

Q. What are our deposit and payment arrangements?

Payments can be made via Bank Transfer or Credit card (MasterCard or Visa). No surcharge for credit cards. Prepayment – 50% of the total booking is charged within 48 hours with the balance due 30 days prior to your arrival. If your arrival date is within 30 days of booking, the total price is due within 48 hours.

Before You Arrive FAQ's

Q. Do I need snow chains for my car?

YES! It is Victorian State Law that all vehicles, including 4WD, are required to carry snow chains on alpine roads and must fit them when instructed by resort personal or advisory road signs. Snow Chains are available for hire from many outlets in towns as you approach the alpine areas (Myrtleford, Bright and Mount Beauty), although please check opening times if you are arriving late. Loose snow chains can cause severe damage to bodywork, suspension and brake lines. Always re-check tension after driving 20m.

Please note: There is no chain hire in Falls Creek.

Q. How do I drive in the snow?

  • Do not drive unless visibility is good enough to see the next snow pole on edge of road. In poor visibility situations, drive with your headlights on.
  • Travel slowly on snow or ice, braking gently and early. Avoid braking when cornering.
  • Keep well behind the vehicle in front, at least twice the normal distance.
  • Change coolant and increase the amount of anti-freeze before travel to alpine areas.
  • Check all tyres have good tread, including the spare. Bald tyres and icy roads are an accident waiting to happen.

Q. What do I pack for ski and snowboard holidays?

Alpine weather is unpredictable and conditions can change quickly. Wear your clothing in layers with insulating clothes on the inside with wind and waterproof clothing on the outside. Several thin layers made of wool or synthetic fibres have insulation properties and are better than thick bulky layers. Do not ski in jeans, cotton or nylon, as these materials do not provide adequate protection.

  • Waterproof/windproof jacket and pants (can be hired)
  • Waterproof gloves
  • Waterproof footwear that offer good grip (can be hired)
  • Sunglasses and/or goggles
  • Beanie and neck warmer or scarf
  • Ski Socks
  • Thermal underwear
  • Warm clothing (layers)
  • Sunscreen (you can get very burnt in the snow)
  • All skis, snowboards, boots and poles (best to be hired on the mountain)

Falls Creek FAQ's

Q. How do I get around Falls Creek village?

Falls Creek is a small village and takes a maximum of 15 minutes to walk from one end to the other. You can also get on the Gully chairlift (free) which operates between 8am - 5pm. Otherwise, a free shuttle service circulates around the village and operates 7 days a week, during winter, between 8.00am and 5:30pm and there is a stop on Falls Creek Road (at the back of our building).

Q. How do I get to the Falls Express chairlift?

You can either walk (about 250 metres) or catch a FREE road shuttle from outside Gebi’s (road shuttle service runs between 8am and 6pm).

Q. I don’t ski, what other activities can I do?

There are so many activities that you can do on and off the snow if you do not want to or are unable to ski.

  • Tobogganing
  • Nordic Snowshoeing Tours
  • Summit Sunset Tours
  • Bocce on the Snow
  • Snow Grooming Tours
  • Snow Coaches
  • Snow Mobile Tours
  • Snow Bikes
  • Bungy Trampoline
  • Pete the Snow Dragon Show (Kids show)
  • Night Show Spectacular
  • Snow tubing
  • Shopping
  • Great coffee and hot chocolate by open fire
  • Day Spa
  • Massage

Q. Is there Fuel in Falls Creek?

No, there is not. Petrol stations in Mount Beauty do not open late so please ensure you fill up on the highway prior to getting to Mount Beauty.

Alpine Diesel - ESSENTIAL FOR ALL DIESEL VEHICLES - This can be purchased in Mount Beauty at either the Caltex or Mobil service stations.

It is recommended that all diesel cars fill up at either of these locations as "normal" diesel can separate at cold temperatures.

Snowsports FAQ's

Q. Where is the Falls Creek Snowsports School and how do I get there?

The Snowsports School is located at Cloud 9 which is at the top of the Falls Express Chairlift. The easiest and most direct chairlift for beginners is the Falls Express Chairlift. If you are an intermediate skier you can access via Eagle chair and ski / board across to the Snowsports School (allow a minimum of 15 mins for either).

Q. What time and where do Adult ski or snowboard lessons meet?

Adult group lessons leave the meeting area at Snowsports School (Top of Falls Express - Cloud 9) at 10.00am, 12.00pm (beginners only) and 1.30pm.

Q. What is the best ticket to purchase if I have never skied before?

The Falls Beginner ticket is a great way to get you up and running. The one day ticket gives you a beginner lesson for 1 hr 50 minutes and all day use of Falls Express Chairlift, Mousetrap and Boardwalk carpets. 3 & 5 day packages are also available.

Q. Can I learn to ski or snowboard with my child?

The Snow Sports School offers family private lessons for those who would like to learn together. Family private lessons are for 2 adults, 2 children (6 - 14 years). It is preferred all participants be a similar standard.

Q. What lessons and programs are available for children?

  • MILO Snow Club 4 Kids (3-5 years old)
  • MILO Junior Workshop (skiing) and Junior Shred (snowboarding) (6-14 years old)
  • Class lesson only: 10.00am - 11.50am and 1.30pm - 3.20pm.
  • Please be at the meeting area (Top of Falls Express - Cloud 9) 10 minutes prior for lesson organisation and grading.

Q. Should I/my children wear a helmet?

Helmets are compulsory for all Snowsports lessons/programs and are recommended for all skiing/boarding, no matter what your level.

Equipment FAQ's

Q. Where do I hire my rental equipment?

There are many different equipment hire places around Falls Creek. We have an affiliation with Central Snow Sports and they are located about 100 metres from the back of our building.

Guests staying at the Country Club receive up to a 10% discount off their normal rental price and their staff will pick up your equipment/clothing at the end of your stay.

Q. Do I need to pre-book my rentals?

No, it's not essential to book your gear as Central Snow Sports has a large range of equipment and can accommodate your needs. However, it is reassuring once you have made an advanced booking, especially over the school holidays, to know that your rental equipment is booked.

Q. Do I have to get fitted for my rental equipment if I know what size I am?

Yes. Everyone must go to Central Snow Sports (or other Ski Hire) to be fitted. They need to make sure that the equipment fits and adjust your binding settings according to your height, weight and skiing ability. Even if you know your boot size, ski size and binding settings, they still need to see you!

Need Assistance?

Call Reservations on 03 5758 3391

Special Offers

When we arrived, the apartment was clean and beds were comfy, great kitchen and good view from the lounge room, we couldn't fault the apartment, showers were great, had a spa in one of the bathrooms but was never used during our stay, the service was great.

KittyKo

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